AJ Madison Overview AJ Madison was first mentioned on PissedConsumer on Jan 27, 2011 and since then this brand received 55 reviews. Do you agree with AJ Madison’s star rating? However, a credit from a previous order, sold to us by AJ Madison's Mr. Solomon Lewis, remains on the credit card, in the amount of $1,796.00. Discounts average $28 off with a AJ Madison promo code or coupon. See reviews for AJ MADISON in Brooklyn, NY at 3605 13th Ave from Angie's List members or join today to leave your own review. Shopping during promos and holiday events and using online promo codes and coupon codes are some of the best ways to avoid paying full price whenever possible. Finally, a rep returned to the line and I asked for Friedrich's customer service phone number to verify that the order was placed. Avoid. Consumers complaining about AJ Madison most frequently mention customer service, credit card and next day problems. Last date products should have shipped, including Labor Day holiday, would be 9/5/19. Called AJ Madison back to inquire why order was never placed but credit card charged. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Do you agree with AJ Madison’s 4-star rating? I know for a fact that 2 separate co-workers of mine ordered 3 of the same exact model appliances from different retailers 1 week AFTER I placed my order and they have received their items 2-3 weeks ago while I've been given the run around from Brian. Visit this website www.ajmad ison.com. UPDATE 9/20/19: AJ Madison refunded the credit card the full $4,400.00 on 9/14/19. AJ Madison ranks 59th among Kitchen Appliances sites. Do not buy from this company, horrible customer service. This is a update to my last review. I did and it was the biggest mistake I made with making large purchases for my new home in the past few months. They claimed my CC wasn't working and called me about it. It never comes and after delivery window I call and they say the next day each time. THEY WILL LIE TO YOU! Up to 40% Off + Free Delivery on Orders Over $99 In Stock Ready To Ship . OFF. This company is incompetent at best. Save with 50 AJ Madison Offers. We’re in this together! The experience was good all around - start to finish and I have a great new refrigerator! BBB Business Profiles are subject to change at any time. Instead, they referred us to LG to make a warranty claim. Eventually the original salesperson who made the sale, Ms. Grace Kohl, came on the line and stated "we are getting a really great deal" because of a mistake by AJ Madison from a previous order we placed. We’re in this together! Write a review. Meanwhile, my experience is mirrored by all the negative reviews on this site, the BBB and anywhere else you see the AJ Madison name online. He helped me order installation as well as for the pickup of my old fridge. Back on hold for 10 min. To find more information about reviews and trust on Sitejabber.com please visit. Using Revdex.com is the only forum/choice I have to try to compel AJ Madison to keep their promiseDespite the issues with their supply/chain and relationships with the Vendor for which they are responsible, I feel they still need to keep their promises to the customer.How AJ Madison handles this will be a lesson to others as well as for me in the future when thinking of doing business with AJ Madison, … We returned the shipment to AJ Madison via UPS (AJ Madison emailed us the labels, so no cost to us) and they received it on 9/18/19. Time-wasting horrible experience form your company which flat out just doesn't care about the customer- (june, 2020) 6 minutes later after waiting I got a person, gave her my number and she said "I'm actually going to have someone help you." I am a real estate developer and placed a small order for 2 refrigerators, 2 stoves, a microwave good, stove hood, and a dishwasher. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. AJ Madison does not offer any status-based discounts like a military discount, senior citizen discount or student discount. | Read 121-140 Reviews out of 312 AJ Madison carries thousands of home & kitchen appliances including refrigerators, ranges, dishwashers, air conditioners, and more. I asked for clarification of the "problem" and was placed on hold. Don't buy or believe a word they print or say. AJ Madison has no customer service ... BBB remains operational and focused on serving our business community. I called customer service. Credit card charged full amount on 8/30/19. They could care less if they stick you with a crappy product. Their salesmen forget about you after the order. None of which happened. The next time I will buy my appliances from Home Depot or Lowes because they stand behind the products they sell. They don't seem to care about service or happy customers. He determined that the mounting bracket on the motor was broken and that the heating element was detached from its base and was damaged. She stated that in order for the items to be now re-ordered and shipped, we would have to write an email stating we would not accuse AJ Madison of fraud. Categories Log in Join for free. Submit a Coupon. The company will hire you, use your talent and skills, then let you go. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Excellent product and great communication during delivery process, They Suck. UPDATED OCTOBER 2020 No return call. Horrible customer service - terrible wait times on phone then you get i will email you or call you back and nothing... would give 0 stars if i could - 4 months into a order and i have received 2 of 4 pieces and cant get a straight answer out of anybody there all lies. AJ Madison had the best price and free shipping for a highly rated LG model I wanted. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The only thing they want to grab more of your money. I tried to order a washer from them, After a week without hearing anything from them, I check the order status. Rep returned and she DID give me the number. As far as I can determine, this company will basically tell you anything to get you off the phone. Immediately called back, same reaction. I just spent $35,000 and they want, in order to swap for the correct appliance, a freezer, a 30% restocking fee. They did offer to lower their online price by a marginal amount. AJ Madison Reviews 5 • Poor . My status was not even listed so I had no clue what was going on. AJ Madison. The reviews had me scared but I had a very easy, positive experience and they were tremendously clutch for me while we are in this period of quarantine/staying home. This order actually shipped, though late, and was received by our third party. I cannot tell you how disappointed we have been with AJ Madison. So, lets review, AJ Madison will not match the price regardless of the policy because the policy will be revoked as soon as you meet the requirements. Delivered damaged appliances and will not replace with undamaged ones. As a premier authorized dealer with a huge e-commerce presence, AJ Madison offers unbeatable prices, guaranteed secure purchases, and an inventory boasting every top quality brand available today. We ordered over $9,000 in appliances, including an LG dryer in August and the appliances were shipped to us in September. I waited about another week but no one contacted me and the status was the same so I called them, spoke to the rudest, surliest woman imaginable who told me the item was on backorder for at least 4 weeks! Clearly, AJ Madison President, Isaac Gross and Vice President, Michael Gross do not care about customer service. AJ Madison has a consumer rating of 1.64 stars from 42 reviews indicating that most customers are generally dissatisfied with their purchases. The only good thing I have to say about AJ Madison is the working hours. They did not credit me. I paid $4000 for a refrigerator at AJ MADiSON. Reviews AJ Madison AjMadison.com. How f'ed up is that huh? I purchased the extra extended coverage as well, which in hindsight was a poor decision on my part. It is an inconvenience that they only have their location … State attorney office of New York is investigating. After saying I needed Ms. Kohl to place a conference call to Friedrich with myself on the line for order verification, she refused, stating "we don't make phone calls." Learn how to stay safe during COVID-19 in our new guide: Lots of salespeople to sell you, but long hold times and no real help when there's a problem. Dissatisfied Customer, We placed an order for a hoodrange and days passes by we are waiting for an order confirmation, i would check status and said processing, almsot a week passed by and i decided we were going to order somewhere else, called to cancel our order at 8am they said we would get an email confirming such, 4 hours passed by and still nothing decided to reach oit to them again, for them to say it hasnt been done yet and i would get an email when they do! After a few weeks, I called to check on the order status, and was told it would be arriving in their warehouse in early October and then shipping to me. I spend a total of 7 weeks trying to get it resolved. Good chance it will not work and you will never get your money back. AJMadison.com combines a competitive product line, with superior associates loaded with product knowledge which maximizes customer satisfaction. Was told they would contact me the next day. Are you looking for electrical appliances and are looking for a company or an online website that sells some right electrical products? That was Sept. The delivery team left all the trash in driveway even after I told them I paid for take away. I cancelled order and will not use them again. Check out what 333 people have written so far, and share your own experience. The salesman said a manager would call me. Unfortunately in the AJ Madison reviews, consumers continuously miss out as AJMadison.com is still not the most recognizable name in the household goods and appliances industry. AJ Madison has a consumer rating of 1.64 stars from 42 reviews indicating that most customers are generally dissatisfied with their purchases. Now she stated it will "not ship today" but AJ Madison will get back to me with a ship date. Worst online shopping experience ever. They wanted me to change to a cheaper model, and I did. We refused, and she stated the order was cancelled. This is a partial list of issues I had to deal with over a month-of-hell: Overcharged by salesperson Victor Sned for shipping and panel install / Non-delivery by date promised (10/21) / Office Closure 10/21 and 10/22 for holiday with no outgoing message stating such / Unanswered calls, voicemails, emails over several weeks in trying to track down appliance / Company blatantly stated it does not place any kind of courtesy phone calls to customers in need / Service Manager, Megan Messing, exchanged a week of emails with me that could have been solved by a 2 minute phone conversation / Not one single apology, from anyone, at any point, over the whole month of dealing with AJ Madison. Due to the pending weather I assumed this delivery would be rescheduled for later in the week. This is most likely because they know that they'll be going out of business very soon. Do not buy anything from these people. President's Day Pre Sale! Gain trust and grow your business with customer reviews. I was told that my refrigerator was unable to be delivered due to the weight and that they needed an extra driver which they were unaware of. BELIEVE ALL OF THE HORRIBLE REVIEWS. I desperately wish I had bought from a local store. Communication is non existent, had to make too many calls for service and was constantly placed on hold for long extended periods. At 11:30 I called AJ Madison to be told that they had not received the refrigerator due to the weather and it would not be delivered today. Another problem was Delivery, I paid for install and take away. Stay away from these clowns! I had big issues with this company... it took a while and certainly too many phone calls but Sarah worked her magic and corrected my situations. They're keeping it. But it's been dragging on for weeks now and we're without a cooktop! I feel they should have also been able to determine the size and weight of the refrigerator they had agreed to deliver given this information. This is beyond ridiculous. I ordered a refrigerator 10/7, it was finally delivered 11/8. You can find contact details for AJ Madison above. Do not buy from this company! Glassdoor has 22 AJ Madison reviews submitted anonymously by AJ Madison employees. As a matter of policy, BBB does not endorse any product, service or business. A call was placed on 9/20/19 to inquire why no refund yet as was promised. BBB is here to help. Their website clearly shows the dimensions and weight of this unit. The day before it was supposed to be shipped to me, I checked in and was told that I had not approved the special order, and that they had tried to contact me numerous times by email. As soon as you place your order you will get a call and they will hard-sell the extras, delivery, warranty, etc. I left three separate voice messages with no response over a period of 5 days. Rep came back and stated no clarification but she called Friedrich to verify order and said yes it is there now with no problem. No help from worthless idiots at AJ Madison. How does this company stay in business? Rep returned and said she could not place a conference call-she was not authorized. Are the items i order new or refurbished? After purchasing a SMEG refrigerator and it "shipping" within a day - I got crickets for 5 days on the site that was supposed to give me shipping updates. Just a warning to warn anyone that was thinking of giving this company a shot. Spend your money elsewhere. 2 of the items arrived damaged and photos were immediately taken. I would suggest strongly buying products with customer service. BBB Business Profiles generally cover a three-year reporting period. Last week my 10 year old GE refrigerator died and I shopped online for a new one after doing a bit of research. BBB Business Profiles may not be reproduced for sales or promotional purposes. I was given incomplete delivery and installation information. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business3605 13th Avenue, Brooklyn, NY 11218-3707, Need to file a complaint? "AJ Madison reserves the right to revoke this policy at any time." When they finally opened a ticket with Samsung to repair the door, I had to PAY for the repair because AJ Madison was unreachable for the payment. Stay away from these guys. Called this morning at 9 AM. | Read 321-340 Reviews out of 333 I am extremely unhappy with the customer service I have received. Free Delivery over $499. The project is now on hold due to AJ Madison's neglect and deception. As soon as the unit was plugged in it made a loud grinding noise and did not heat. Daily discounts & sales on the best appliance brands. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Service 5 Please attach your AJ Madeison invoice to this response. He said that the damage most likely occurred while the unit was in transit... he ordered parts and we are still waiting to get it running.
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